Frequently Asked Questions

Creating an account is simple and takes just a few minutes:

• Click the "Sign Up" button on the homepage
• Enter your email address and create a strong password
• Provide your full name, date of birth, and phone number
• Accept the Terms & Conditions and Privacy Policy
• Click "Create Account" to complete registration

You'll receive a confirmation email. Click the link to verify your email address. Your account is now ready to use!

To verify your account and access full features, you'll need to provide:

• A valid government-issued ID (passport, national ID, or driver's license)
• Proof of address (utility bill, bank statement, or official letter no older than 3 months)
• A clear photo of yourself holding your ID

Verification typically completes within 24-48 hours. Some accounts may require additional documentation. We'll contact you if we need anything else.

If you forget your password:

• Click "Forgot Password?" on the login page
• Enter your email address
• Check your email for a password reset link
• Click the link and enter your new password
• Log in with your new password

The reset link expires after 24 hours. If you don't see the email, check your spam folder. Contact support if you need help.

No. Each person is permitted one account only. Creating multiple accounts:

• Violates our Terms & Conditions
• May result in permanent account closure
• Can result in forfeiture of all funds in all accounts
• May result in suspension from the platform

If you already have an account and need to create a new one, contact support first to close your existing account properly.

To close your account:

• Log into your account
• Go to Account Settings → Account Closure
• Select your reason for closing
• Confirm the closure request

Before closing, ensure you've withdrawn any remaining balance. Once closed, your account cannot be reopened, and all bonus funds will be forfeited. If you need a temporary break instead, consider our 7, 14, 30, or 90-day cooling-off periods under Responsible Gaming.

Your account may be suspended for several reasons:

• Failed Verification: If you haven't completed KYC verification, deposits/withdrawals are restricted
• Suspicious Activity: We may lock accounts temporarily to investigate unusual activity
• Multiple Accounts: Creating duplicate accounts results in suspension
• Bonus Abuse: Violating bonus terms results in account closure
• Terms Violation: Breaking Terms & Conditions may result in suspension

Contact support@lisaparyaj.com to find out why your account is locked and what steps to take next.

We accept three payment methods optimized for Haiti:

• NatCash: Mobile money service with instant deposits
• MonCash: Digicel's mobile money service with instant deposits
• Bank Transfer: Direct bank transfers for larger amounts

Each method has different limits and processing times. See our Payment Methods page for details.

Deposit times vary by method:

• NatCash: Instant to 5 minutes
• MonCash: Instant to 5 minutes
• Bank Transfer: 1-5 business days

Most deposits appear immediately. If your deposit hasn't arrived within the timeframe, check that you used the correct reference code and contact support with your transaction reference number.

Withdrawal processing times vary:

• NatCash: 1-3 business days
• MonCash: 1-3 business days
• Bank Transfer: 3-5 business days

All withdrawals require identity verification before processing. Once approved, funds are dispatched to your payment method. Check your payment account once you receive our confirmation email.

No. Lisa Paryaj does not charge any fees for deposits or withdrawals. However, your payment provider may charge transaction fees:

• NatCash agents may charge 1-2% transaction fees
• MonCash may charge 1-2% service fees
• Your bank may charge international transfer fees

These fees are determined by your payment provider, not by us. Check with your provider for their current fee structure.

Limits vary by payment method and account status:

• NatCash Deposit: Min 100 HTG | Max 50,000 HTG per transaction, 200,000 HTG daily
• NatCash Withdrawal: Min 500 HTG | Max 100,000 HTG
• MonCash Deposit: Min 100 HTG | Max 100,000 HTG per transaction, 250,000 HTG daily
• MonCash Withdrawal: Min 500 HTG | Max 150,000 HTG
• Bank Transfer Deposit: Min 5,000 HTG | Max 500,000 HTG per transaction
• Bank Transfer Withdrawal: Min 5,000 HTG | Max 1,000,000 HTG

Verified players may request higher limits. Contact support@lisaparyaj.com to discuss your limit options.

If your deposit is late:

• Check the reference code you used matches what was provided
• Verify the correct amount was entered
• Wait the full processing time for your payment method
• Check your NatCash/MonCash/bank account to confirm the transaction was sent

If the transaction was sent but not received, contact support@lisaparyaj.com with your transaction reference number and payment method. We'll investigate and resolve the issue.

Withdrawal cancellations depend on timing:

• Within 24 hours of request: Contact support immediately to cancel
• After 24 hours: The withdrawal cannot be cancelled; funds are being processed

Once funds are dispatched to your payment method, you cannot recall them. If you need to cancel urgently, contact support right away and we'll do our best to help.

Placing a bet is easy:

• Log into your account and navigate to Sports
• Select a sport and find your desired match or event
• Choose your selection (e.g., Team A to win)
• Enter your bet amount in the betting slip
• Review your bet details and odds
• Click "Place Bet" to confirm

Your bet will be immediately confirmed with a reference number. You can track active bets in the "My Bets" section.

We offer multiple bet types across sports:

• Moneyline: Pick the winner of a match or event
• Spread: Bet on a team to win by a certain margin (where available)
• Totals: Over/Under bets on combined scores or statistics
• Accumulators: Combine multiple selections in one bet for higher odds
• Doubles & Trebles: 2-3 leg accumulators
• Live Betting: Place bets during live matches with updated odds
• Prop Bets: Specific outcomes within matches (e.g., first goal scorer)

Available bet types vary by sport and event. Check the Sport Rules page for specific details.

Cash Out allows you to settle your bet before the event finishes:

• Open an active multi-leg bet (accumulator, double, treble)
• If cash out is available, you'll see the cash out amount offered
• Click "Cash Out" to accept the offered amount
• Your bet settles immediately and funds are returned to your account

The cash out amount may be higher or lower than your stake depending on how the remaining legs are performing. Cash out protects profits or minimizes losses.

Live betting lets you place bets while a match is in progress:

• Find a live event in the Sports section
• View the live match details and current odds
• Select your bet as you normally would
• Odds update in real-time as the match progresses
• Your bet is confirmed immediately

Live betting odds are more volatile and reflect current match conditions. Some bets may not be available once the match starts or reaches certain moments.

Minimum odds vary by sport and are displayed when placing bets. Generally:

• Single Bets: Minimum odds of 1.01 typically allowed
• Accumulators: Minimum combined odds of 1.50 required
• Bonus Wagering: Minimum odds of 1.50 required to count toward wagering requirements

Check the Sport Rules page for specific minimums by sport.

Once a bet is placed, you cannot change it. However:

• Before Event Starts: You cannot cancel single bets once placed
• Multi-Leg Bets: You can cash out part or all of a multi-leg bet before settlement
• Event Postponed: If an event is postponed, your bet remains active for rescheduled matches

To recover funds, use the cash out feature if available or wait for the event outcome.

If an event is affected by postponement or cancellation:

• Single Match Postponed: Bet is held for the rescheduled date (up to 60 days)
• Event Cancelled: Bet is voided and stake refunded to your account
• Multi-Leg Bet Impact: If one leg is voided, the accumulator settles on remaining selections
• Bonus Bets: Voided bonus bets return the bonus to your account; refunded real money bets are final

All refunds are processed within 24-48 hours. Contact support if you don't receive a refund for a voided bet.

Bonus claims depend on the promotion type:

• Welcome Bonus: Automatically credited when you make your first qualifying deposit
• Reload Bonus: Automatically credited with deposits on bonus days
• Free Bets: Awarded automatically or claimed via a promotional code
• Cashback: Automatically calculated and credited at week's end

Check the "Promotions" section of your account to see all available bonuses and their terms. Some bonuses require a promo code which must be entered at checkout.

Wagering requirements specify how many times you must bet bonus funds before withdrawal:

• A bonus with "8x wagering" must be played through 8 times before withdrawal
• Each wager contributes to the requirement, whether it wins or loses
• Different sports contribute at different rates (e.g., football 100%, esports 75%)
• Bets must meet minimum odds (typically 1.50) to count
• Progress is tracked in real-time in your account

See the Bonuses & Promotions Conditions page for detailed wagering requirement examples and contribution rates.

Failing to meet wagering requirements results in forfeiture:

• Any unmet bonus funds are lost
• Any winnings generated from bonus funds are also forfeited
• Time limits vary by bonus (typically 7-30 days)
• No exceptions are made for technical issues or missed deadlines

Check your account regularly to monitor wagering progress and ensure you complete requirements in time.

No. Bonus funds cannot be withdrawn directly:

• Bonus funds are held separately from your real money balance
• Only winnings generated from bonus funds can be withdrawn after meeting wagering requirements
• If you withdraw before meeting wagering requirements, you forfeit the entire bonus
• The bonus itself is held for a limited time and expires if unused

Use bonus funds for betting only. Once wagering requirements are met, winnings are available for withdrawal or further betting.

Yes! Lisa Paryaj offers mobile apps for both iOS and Android:

• iOS App: Available on the Apple App Store
• Android App: Available on Google Play Store
• Web Version: Fully functional mobile website for all devices

Download the app for faster performance, push notifications, and offline access to your account. The app features the same account and all betting functionality as the website.

Lisa Paryaj works on most devices and browsers:

• Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Devices: Smartphones, tablets, desktops, laptops
• Operating Systems: iOS, Android, Windows, macOS, Linux
• Connection: Works on WiFi or mobile data networks

If you experience issues on a specific browser or device, try clearing cache/cookies or updating your browser. Contact support if problems persist.

If you're experiencing app performance issues:

• Restart the app completely (force close and reopen)
• Restart your device
• Check your internet connection (try WiFi or mobile data)
• Update the app to the latest version
• Clear app cache (Settings → Apps → Lisa Paryaj → Clear Cache)
• Uninstall and reinstall the app if issues persist
• Try the web version at lisaparyaj.com

If problems continue, contact support with details about your device and what happens when the issue occurs.

If you encounter account errors:

• Log out and log back in to refresh your session
• Clear your browser cache and cookies
• Try a different browser or device
• Check your account on the web version and the app (they stay synced)
• Wait a few minutes; sometimes data updates are delayed

If the problem persists, screenshot the error and contact support@lisaparyaj.com with details. Include your account email, account number (if visible), and a clear description of the issue.

Setting deposit limits is easy and helps maintain control:

• Log into your account
• Go to Account Settings → Responsible Gaming
• Select "Deposit Limits"
• Choose your period (daily, weekly, or monthly)
• Enter your desired limit amount
• Click "Confirm" to activate

Once activated, all deposits are capped at your limit. Limits reset automatically at the start of each period. You can modify limits anytime.

Self-exclusion is a tool for players who want to stop gambling:

• Self-exclusion closes your account for a set period or permanently
• You cannot access the platform or place bets while excluded
• Periods can be 7, 30, 90 days, or permanent
• Self-exclusion can usually be reactivated after expiration (not if permanent)
• Your account balance is held securely and returned after exclusion ends

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion.

If you're struggling with gambling, help is available:

• Lisa Paryaj Support: support@lisaparyaj.com
• GamCare: www.gamcare.org.uk (0808 8020 133)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Problem Gambling Helpline: 1-800-522-4700 (US)
• BeGambleAware: www.begambleaware.org

These organizations provide free, confidential support. See our Responsible Gaming page for more resources.