Kesyon Souvent Poze

Kreye yon kont se senp e pran jis kèk minit:

• Klike boton "Enskripsyon" sou pajn dakèy
• Antre adrès imel ou ak kreye yon modpas fò
• Bay non konplè ou, dat nesans, ak nimewo telefòn
• Aksepte Tèm & Kondisyon ak Politik Privasi
• Klike "Kreye Kont" pou konplete enrejistreman

Ou va resevwa imel konfirmasyon. Klike lyen an pou verifye adrès imel ou. Kont ou ready pou itilize!

Pou verifye kont ou ak aksè tout karakteristik, ou va bezwen fournin:

• Yon valide govèn ID (paspo, ID nasyonal, oswa drivè lisans)
• Prèv adrès (biyi elektrisite, deklarasyon bank, oswa let ofisyèl pa pi vye pase 3 mwa)
• Yon foto klè nan ou ki genyen ID ou

Verifik tipikman konplete nan 24-48 zè. Kèk kont kapab mande dokiman adisonèl. Nou va kontakte ou si nou bezwen anyen tò.

Si ou bliye modpas ou:

• Klike "Bliye Modpas?" sou paj koneksyon
• Antre adrès imel ou
• Tcheke imel ou pou lyen reset modpas
• Klike lyen an ak antre modpas nèf ou
• Konekte avèk modpas nèf ou

Lyen reset a ekspire apre 24 zè. Si ou pa wè imel la, tcheke dosye spam ou. Kontakte sipò si ou bezwen èd.

Non. Chak moun pèmèt sèl yon kont. Kreye plizyè kont:

• Vyole Tèm & Kondisyon nou
• Kapab rezilte nan fèmti kont pèmanan
• Kapab rezilte nan pèdi tout lajan nan tout kont
• Kapab rezilte nan sispansyon soti nan platfòm

Si ou deja gen yon kont ak bezwen kreye yon nèf, kontakte sipò premye pou fèmen kont egzistan ou kòrèkteman.

Pou fèmen kont ou:

• Konekte nan kont ou
• Ale nan Paramèt Kont → Fèmti Kont
• Chwazi rezon pou fèmen
• Konfime demann fèmti

Anvan fèmen, asire ou retire nenpòt balans ki rete. Youn depi fèmen, kont ou pa kapab louvri, ak tout lajan bon ap pèdi. Si ou bezwen yon chou tanporèl olye, konsidere peryòd refwadi 7, 14, 30, oswa 90 jou nou anba Jwe Responsab.

Kont ou kapab sispann pou plizyè rezon:

• Verifik Echwe: Si ou pa konplete verifik KYC, depo/retiraj ap restriksyone
• Aktivite Sispè: Nou kapab bloke kont tanporèl pou envèstigue aktivite inikèl
• Plizyè Kont: Kreye kont doble rezilte nan sispansyon
• Abi Bon: Vyole tèm bon rezilte nan fèmti kont
• Vyolasyon Tèm: Kraze Tèm & Kondisyon kapab rezilte nan sispansyon

Kontakte support@lisaparyaj.com pou dekouvri poukisa kont ou bloke ak ki etap yo pou pran apre.

Nou aksepte twa metòd peman optimize pou Ayiti:

• NatCash: Mobile money service with instant deposits
• MonCash: Digicel's mobile money service with instant deposits
• Bank Transfer: Direct bank transfers for larger amounts

Chak metòd gen limit diferan ak tan trete. Gade paj Metòd Peman nou pou detay.

Tan depo varye pa metòd:

• NatCash: Instant to 5 minutes
• MonCash: Instant to 5 minutes
• Bank Transfer: 1-5 business days

Pifò depo parèt enstantane. Si depo ou pa rive nan tan, tcheke ou itilize kod referans kòrèk ak kontakte sipò avèk nimewo referans tranzaksyon ou.

Tan trete retiraj varye:

• NatCash: 1-3 business days
• MonCash: 1-3 business days
• Bank Transfer: 3-5 business days

Tout retiraj mande verifik idantite anvan trete. Youn depi apwouve, lajan dispache nan metòd peman ou. Tcheke kont peman ou youn depi ou resevwa imel konfirmasyon nou.

Non. Lisa Paryaj pa charj nenpòt frè pou depo oswa retiraj. Sepandan, fournissè peman ou kapab charj frè tranzaksyon:

• Ajan NatCash kapab charj frè tranzaksyon 1-2%
• MonCash kapab charj frè sèvis 1-2%
• Bank ou kapab charj frè transfè entènasyonal

Frè sa yo detèmine pa fournissè peman ou, pa pa nou. Tcheke avèk fournissè ou pou estrikti frè aktwal yo.

Limit varye pa metòd peman ak estati kont:

• NatCash Deposit: Min 100 HTG | Max 50,000 HTG per transaction, 200,000 HTG daily
• NatCash Withdrawal: Min 500 HTG | Max 100,000 HTG
• MonCash Deposit: Min 100 HTG | Max 100,000 HTG per transaction, 250,000 HTG daily
• MonCash Withdrawal: Min 500 HTG | Max 150,000 HTG
• Bank Transfer Deposit: Min 5,000 HTG | Max 500,000 HTG per transaction
• Bank Transfer Withdrawal: Min 5,000 HTG | Max 1,000,000 HTG

Jwè verifye kapab demann limit pi wo. Kontakte support@lisaparyaj.com pou diskite opsyon limit ou.

Si depo ou late:

• Tcheke kod referans ou itilize korespondè avèk sa yo bay
• Verifye kantite kòrèk te antre
• Tann tan trete konplè pou metòd peman ou
• Tcheke kont NatCash/MonCash/bank ou pou konfime tranzaksyon te voye

Si tranzaksyon te voye men pa resevwa, kontakte support@lisaparyaj.com avèk nimewo referans tranzaksyon ak metòd peman ou. Nou ap envèstigue ak rezòlv pwoblèm.

Withdrawal cancellations depend on timing:

• Nan 24 zè of request: Contact support immediately to cancel
• After 24 hours: The withdrawal cannot be cancelled; funds are being processed

Once funds are dispatched to your payment method, you cannot recall them. If you need to cancel urgently, contact support right away and we'll do our best to help.

Placing a bet is easy:

• Konekte nan kont ou and navigate to Sports
• Select a sport and find your desired match or event
• Choose your selection (e.g., Team A to win)
• Enter your bet amount in the betting slip
• Review your bet details and odds
• Click "Place Bet" to confirm

Your bet will be immediately confirmed with a reference number. You can track active bets in the "My Bets" section.

We offer multiple bet types across sports:

• Moneyline: Pick the winner of a match or event
• Spread: Bet on a team to win by a certain margin (where available)
• Totals: Over/Under bets on combined scores or statistics
• Accumulators: Combine multiple selections in one bet for higher odds
• Doubles & Trebles: 2-3 leg accumulators
• Pari Dirèk: Place bets during live matches with updated odds
• Prop Bets: Specific outcomes within matches (e.g., first goal scorer)

Available bet types vary by sport and event. Check the Sport Rules page for specific details.

Cash Out allows you to settle your bet before the event finishes:

• Open an active multi-leg bet (accumulator, double, treble)
• If cash out is available, you'll see the cash out amount offered
• Click "Cash Out" to accept the offered amount
• Your bet settles immediately and funds are returned to your account

The cash out amount may be higher or lower than your stake depending on how the remaining legs are performing. Cash out protects profits or minimizes losses.

Live betting lets you place bets while a match is in progress:

• Find a live event in the Sports section
• View the live match details and current odds
• Select your bet as you normally would
• Odds update in real-time as the match progresses
• Your bet is confirmed immediately

Live betting odds are more volatile and reflect current match conditions. Some bets may not be available once the match starts or reaches certain moments.

Minimum odds vary by sport and are displayed when placing bets. Generally:

• Single Bets: Minimum odds of 1.01 typically allowed
• Accumulators: Minimum combined odds of 1.50 required
• Bonus Wagering: Minimum odds of 1.50 required to count toward wagering requirements

Check the Sport Rules page for specific minimums by sport.

Once a bet is placed, you cannot change it. However:

• Before Event Starts: You cannot cancel single bets once placed
• Multi-Leg Bets: You can cash out part or all of a multi-leg bet before settlement
• Event Postponed: If an event is postponed, your bet remains active for rescheduled matches

To recover funds, use the cash out feature if available or wait for the event outcome.

If an event is affected by postponement or cancellation:

• Single Match Postponed: Bet is held for the rescheduled date (up to 60 days)
• Event Cancelled: Bet is voided and stake refunded to your account
• Multi-Leg Bet Impact: If one leg is voided, the accumulator settles on remaining selections
• Bonus Bets: Voided bonus bets return the bonus to your account; refunded real money bets are final

All refunds are processed within 24-48 hours. Contact support if you don't receive a refund for a voided bet.

Bonus claims depend on the promotion type:

• Welcome Bonus: Automatically credited when you make your first qualifying deposit
• Reload Bonus: Automatically credited with deposits on bonus days
• Free Bets: Awarded automatically or claimed via a promotional code
• Cashback: Automatically calculated and credited at week's end

Check the "Promotions" section of your account to see all available bonuses and their terms. Some bonuses require a promo code which must be entered at checkout.

Wagering requirements specify how many times you must bet bonus funds before withdrawal:

• A bonus with "8x wagering" must be played through 8 times before withdrawal
• Each wager contributes to the requirement, whether it wins or loses
• Different sports contribute at different rates (e.g., football 100%, esports 75%)
• Bets must meet minimum odds (typically 1.50) to count
• Progress is tracked in real-time in your account

See the Bon & Promosyon Conditions page for detailed wagering requirement examples and contribution rates.

Failing to meet wagering requirements results in forfeiture:

• Any unmet bonus funds are lost
• Any winnings generated from bonus funds are also forfeited
• Time limits vary by bonus (typically 7-30 days)
• No exceptions are made for technical issues or missed deadlines

Check your account regularly to monitor wagering progress and ensure you complete requirements in time.

No. Bonus funds cannot be withdrawn directly:

• Bonus funds are held separately from your real money balance
• Only winnings generated from bonus funds can be withdrawn after meeting wagering requirements
• If you withdraw before meeting wagering requirements, you forfeit the entire bonus
• The bonus itself is held for a limited time and expires if unused

Use bonus funds for betting only. Once wagering requirements are met, winnings are available for withdrawal or further betting.

Yes! Lisa Paryaj offers mobile apps for both iOS and Android:

• iOS App: Available on the Apple App Store
• Android App: Available on Google Play Store
• Web Version: Fully functional mobile website for all devices

Download the app for faster performance, push notifications, and offline access to your account. The app features the same account and all betting functionality as the website.

Lisa Paryaj works on most devices and browsers:

• Browsers: Chrome, Firefox, Safari, Edge (latest versions)
• Devices: Smartphones, tablets, desktops, laptops
• Operating Systems: iOS, Android, Windows, macOS, Linux
• Connection: Works on WiFi or mobile data networks

If you experience issues on a specific browser or device, try clearing cache/cookies or updating your browser. Contact support if problems persist.

If you're experiencing app performance issues:

• Restart the app completely (force close and reopen)
• Restart your device
• Check your internet connection (try WiFi or mobile data)
• Update the app to the latest version
• Clear app cache (Settings → Apps → Lisa Paryaj → Clear Cache)
• Uninstall and reinstall the app if issues persist
• Try the web version at lisaparyaj.com

If problems continue, contact support with details about your device and what happens when the issue occurs.

If you encounter account errors:

• Log out and log back in to refresh your session
• Clear your browser cache and cookies
• Try a different browser or device
• Check your account on the web version and the app (they stay synced)
• Wait a few minutes; sometimes data updates are delayed

If the problem persists, screenshot the error and contact support@lisaparyaj.com with details. Include your account email, account number (if visible), and a clear description of the issue.

Setting deposit limits is easy and helps maintain control:

• Konekte nan kont ou
• Go to Account Settings → Jwe Responsab
• Select "Deposit Limits"
• Choose your period (daily, weekly, or monthly)
• Enter your desired limit amount
• Click "Confirm" to activate

Once activated, all deposits are capped at your limit. Limits reset automatically at the start of each period. You can modify limits anytime.

Eksklusyon so-tèt is a tool for players who want to stop gambling:

• Eksklusyon so-tèt closes your account for a set period or permanently
• You cannot access the platform or place bets while excluded
• Periods can be 7, 30, 90 days, or permanent
• Eksklusyon so-tèt can usually be reactivated after expiration (not if permanent)
• Your account balance is held securely and returned after exclusion ends

To activate self-exclusion, go to Account Settings → Jwe Responsab → Self-Exclusion.

If you're struggling with gambling, help is available:

• Lisa Paryaj Sipò: support@lisaparyaj.com
• GamCare: www.gamcare.org.uk (0808 8020 133)
• Gamblers Anonymous: www.gamblersanonymous.org
• National Problem Gambling Helpline: 1-800-522-4700 (US)
• BeGambleAware: www.begambleaware.org

These organizations provide free, confidential support. See our Jwe Responsab page for more resources.